The Botanist Reviews

I actually like the products overall, but trying to get help was frustrating. I emailed twice and ended up waiting a few days before anyone got back to me. Even then, the response didn’t really solve the issue I was having. It wasn’t the worst experience, but their customer service definitely needs to be quicker.

I ordered ahead but still ended up waiting about 15 minutes when I got there for pickup. The staff was nice and friendly, just not quite as quick as I was expecting.

I’ve had it for about a week now and it’s still surprisingly fresh, which I’m really happy about. That said, I did feel a bit ignored when I had a question and couldn’t get a response, so the experience wasn’t perfect. The product itself has been good, though

My order took forever to arrive, and I felt like I had to keep chasing them for updates the whole time. Support wasn’t much help either, which made the whole experience more frustrating than it needed to be

I really like that The Botanist usually has a good mix of strains available. I can check the website before I go and actually find what I’m looking for without it being a whole hassle. Compared to some other places near me, it’s just a much smoother experience. It makes me feel like I can shop there without getting frustrated.

The store was clean, I’ll give them that, but the whole vibe felt kind of awkward and dull. It almost seemed like no one really cared about making the place feel welcoming, which was a little disappointing.

The cart had a burnt taste to it, which was disappointing!!! It also leaked way too much, so the whole experience wasn’t great!!!

Overall, everything felt fresh and put together, which I really appreciated. I did notice a couple of little moments where things could’ve been a bit smoother, but nothing that really ruined the experience. In the end, it still worked well and left me with a good impression.

I ordered from thebotanist and, like I kind of expected with deliveries lately, it showed up a day later than I had in mind. It wasn’t a big deal though, since everything was packed properly and arrived in good shape. Overall it went fine, and I’d probably use them again

Security was friendly enough, but the check-in process felt more confusing than it needed to be. I was there with my sister, and we both had to show ID twice and then wait around even though it didn’t seem that busy. Overall, it wasn’t a bad visit, just not the smoothest. It could definitely be quicker.

The parking was probably the best part of my visit. I think I went earlier in the day, or maybe it was closer to late afternoon, I can’t totally remember, but either way I was expecting to circle around like I usually do in busy areas. Instead, there were spots right near The Botanist and I pulled in without any hassle. I was in and out quickly, and the lot was simple to use. Didn’t have to walk far either, which I really appreciated. It’s a small thing, but when you’re just trying to make a quick stop, it makes a big difference. I’d definitely be more likely to come back because of that

No hassle paying this time, which was a relief. if it had been this smooth before, I wouldn’t have had anything to complain about.

Got a nice discount on my order, who doesn’t love saving a little money? Checkout was super easy, and the promo code worked without any issues. What more could you ask for?

My first thought when I walked in was that the store felt kind of dirty this time. It just didn’t seem as clean or put together as I expected, which was a little disappointing

I’m a medical patient and I wasn’t sure if ordering was going to be simple or kind of a hassle. I had a few questions beforehand, and even though I don’t usually like contacting support, they were actually really patient with me. They didn’t make me feel rushed or silly for asking stuff, which I appreciated a lot. It felt a little confusing at first, but once they explained what info I needed, the whole process ended up being easy. Overall, I was stressed about it, but it turned out fine.

I’ve ordered from thebotanist.com a few times now, can I just say how nice it is to deal with actual friendly people? Like, sometimes you ask a simple question and it feels like you’re annoying someone just by existing, but that has never been the vibe here. Everyone I’ve spoken to has been calm, helpful, and super easygoing. No weird attitude, no rushed responses, no making things more stressful than they need to be. It just makes the whole experience feel way smoother. Really nice people, honestly.

I wanted to like it, but my experience was frustrating. The updates seemed to come in late, and the checkout kept glitching on me right when I was trying to finish my order. Compared to other similar sites I’ve used, the process just felt less smooth and a bit unreliable

The staff were nice, and I’m not saying they didn’t try or anything. They definitely knew the basics. But I had a few questions that they couldn’t really answer, which was a little frustrating. It wasn’t a bad experience overall, I just expected a bit more help, especially when I was asking normal questions...

I didn’t expect them to have so many options, and now I kind of regret not looking here first. It was really easy to find what I needed, and they had a good mix of products and sizes too.

I mostly use thebotanist.com because of the loyalty rewards. It’s nice to get some points back, and the deals can come in handy, but it feels like it takes forever to build up anything that’s actually useful. Maybe they make it a little confusing on purpose so people don’t redeem as much, who knows. I do wish the rewards were easier to understand. Overall it’s not bad, just kind of average for me. I’ll probably keep using it, but I’m not exactly blown away.